LeadDesk answers on the first ring, recognizes returning callers by phone number, explains exact test preparation in Hindi and Haryanvi, logs them into your daily register, and sends the appointment token straight to their WhatsApp.
data/bharat_diagnostics.json
"नमस्ते जी, मैं वीरेंद्र बोल रहा हूँ हाउसिंग बोर्ड से। डॉक्टर साहब ने फिर से पेट का अल्ट्रासाउंड लिखा है, कल सुबह खाली पेट आना पड़ेगा के?"
(Translation: "Namaste, I'm Virender from Housing Board. Doctor wrote whole abdomen ultrasound again, do I need to come empty stomach tomorrow morning?")"नमस्ते वीरेंद्र जी! हाँ जी, पेट के पूरे अल्ट्रासाउंड (Whole Abdomen) के लिए 6 से 8 घंटे कति खाली पेट आना पड़ेगा जी। चाय-दूध कुछ नहीं लेना, सिर्फ सादा पानी पी सकते हैं। और 3-4 गिलास पानी पीकर पेशाब रोक कर आना है। कल सुबह 8:30 का टोकन बना दूँ आपका?"
(Explaining exact 6-8 hrs fasting + water bladder protocol in patient's vernacular)| Time | Patient | Test Booked | Rate | Status |
|---|---|---|---|---|
| 08:12 | Kanta Devi | CBC + Sugar | ₹750 | Done |
| 08:24 | Mukesh Sharma | CT Chest HRCT | ₹3,500 | Wait |
| 08:35 | Virender Singh | USG Abdomen | ₹1,200 | Booked |
| 08:42 | Sunita Yadav | USG Pelvis | ₹1,000 | Pending |
| 09:00 | Dr. Sangwan | USG Ward Rounds | - | Roster |
"Every call logged instantly to SQLite with zero clerk intervention. Dr. Rajesh sees the complete day's USG scan load before stepping into the sonography room."
| Ref No. | BD-8291 | Date | 24/10/2026 |
| Patient | Virender Singh | Age/Sex | 42 Y / Male |
| Test | ULTRASOUND WHOLE ABDOMEN & PELVIS | ||
6-8 घंटे खाली पेट। 4 गिलास सादा पानी पीकर पूरा पेशाब रोक कर आएं।
"नमस्ते वीरेंद्र जी! भारत डायग्नोस्टिक्स, हाउसिंग बोर्ड भिवाड़ी में आपका अल्ट्रासाउंड का टोकन बुक हो गया है।"
📍 लैंडमार्क: सेंट्रल मार्केट और भगत सिंह पार्क के बीच, भिवाड़ी।
When an anxious patient calls at 8:00 AM and reception is busy with billing, they don't get the fasting rule. They arrive at 10:30 AM having had tea and parathas. Here is what actually happens:
Poor preparation.
Gas & feacal matter shadows seen in KUB region. No radio-opaque shadow suggestive of calculus is seen. Suboptimal acoustic window.
"6 तै 8 घंटे कति भूखे पेट आण पड़ैगा जी। चाय, दूध, रोटी कति ना खाणी। सिर्फ सादा पाणी पी सको हो। पेशाब रोक कै आणो है ताके रिपोर्ट साफ आवै।"
Patient follows exact instructions. Bladder is fully distended. Gallbladder and kidneys are visualized with crisp acoustic clarity on the first pass.
| Test ID & Name | Price | Fasting & Preparation Protocol | Available Branch | Report Turnaround |
|---|---|---|---|---|
| USG Whole Abdomen (पेट का अल्ट्रासाउंड) | ₹1,200 | 6–8 Hours Strict Fasting. Drink 3-4 glasses of water 45 mins prior so bladder is moderately full. No milk or tea. | Housing Board, Bhagat Singh, Nuh | Immediate film in 30 mins |
| USG Pelvis / KUB (पेल्विक व गर्भाशय जांच) | ₹1,000 | No fasting needed. Must drink 4-5 glasses of water 1 hour prior. Full bladder is mandatory. | Housing Board, Bhagat Singh, Nuh | 30 minutes |
| CT Scan Brain / Head (सिर का सीटी स्कैन) | ₹2,200 | Plain CT requires no fasting. For Contrast CT (CECT): 4 hours fasting and recent Serum Creatinine report required. | Housing Board Bhiwadi, Nuh Centre | 1-2 hours (WhatsApp PDF + Film) |
| HRCT Chest / Lungs (सीने का सीटी स्कैन) | ₹3,500 | 4 hours fasting recommended. Bring previous prescriptions and X-ray films. | Housing Board Bhiwadi, Nuh Centre | 2 hours |
| MRI Scan 1.5 Tesla (Brain / Spine / Joints) | ₹4,500 | Exclusively at Nuh Centre (Opp. Civil Hospital). 1.5 Tesla Silent MRI. No metallic implants or pacemakers allowed. | Nuh Centre Only | Same day report (4 hours) |
| Complete Blood Count (CBC Hemogram) | ₹350 | No fasting needed. Free home sample collection available across Bhiwadi and Nuh. | All 3 Branches | 2 hours via WhatsApp |
| Bharat Swasthya Full Body Package (68 Lab Tests) | ₹1,499 | 10-12 hours overnight fasting. Includes Liver, Kidney, Lipid, Sugar, Thyroid, CBC & ECG. | All 3 Branches (Free Home Pickup) | Same evening on WhatsApp |
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LeadDesk never introduces itself with fake generic names ("Sarah" or "Alex"). It answers as the clinic itself: "नमस्ते, भारत डायग्नोस्टिक्स रिसेप्शन में आपका स्वागत है।"
Zero medical diagnosis or clinical speculation. It quotes strictly from Dr. Rajesh's verified catalog, test prep rules, and doctor duty rosters.
Every incoming phone number is queried against the clinic's local WAL-mode SQLite database before the caller hears the first ring tone.
A patient who calls in the morning can message on WhatsApp in the afternoon to check report status without having to explain their case again.
No upfront hardware. Bridges into your existing landline and WhatsApp Business number within 48 hours.